Privacy notice
This notice explains how I collect and use your personal information when you enquire about or buy pottery from me. I keep it to what I need to answer your enquiry and get your order to you.
Who I am
I'm Ivana Gogova, and I sell my work as Ivana Gogova Ceramics. I'm responsible for your personal information, and you can contact me at ceramics@ivanagogova.com.
What I collect
- Your name and email address, and anything you tell me in your enquiry (eg, which pieces you're interested in).
- Your delivery address (or chosen InPost locker) and mobile number, if you're having your order posted. I ask for these when you pay, and couriers use your mobile number to send delivery updates (InPost also uses it to send your locker collection code).
- Confirmation that you've paid. I never see or store your card details, which are handled by Stripe.
- Your name and email address for my mailing list, if you've enquired about or bought a piece (unless you've opted out), or if you've signed up through my website.
How I use it, and why I'm allowed to
| What I use it for | Legal basis |
|---|---|
| Answering your enquiry, taking payment, and arranging delivery or collection | Taking steps you've asked for before a sale, and carrying out the sale |
| Handling refunds, returns and any problems with your order | Carrying out the sale |
| Keeping records of sales for my accounts and tax | Legal obligation |
| Sending occasional emails about new work and events to people who have enquired about or bought a piece | Legitimate interests, in keeping in touch with buyers about similar work and events where it's shown. You can opt out when you enquire, and in every email |
| Sending occasional emails about new work and events to people who sign up through my website | Your consent, which you can withdraw at any time |
I don't sell your information, and I don't use it for anything else.
Who I share it with
I use a few trusted services to run my sales. Each one only receives what it needs.
| Service | What it does | What it receives |
|---|---|---|
| Zoho Mail, Zoho Forms and Zoho Campaigns | Email, my enquiry form and my mailing list | Your name, email and enquiry details; your name and email address for my mailing list |
| Stripe | Card payments and refunds, and collecting delivery details | Your name, email and payment details; for posted orders, your delivery address and mobile number |
| Evri, InPost or Royal Mail | Delivering your order | Your name, delivery address (or chosen InPost locker) and mobile number, and sometimes your email, for delivery updates |
Zoho holds my data in its EU data centres. Stripe may process data in the United States, under the safeguards approved for transfers from the UK. The couriers handle your details in the UK.
How long I keep it
| Information | How long |
|---|---|
| Enquiries that don't lead to a sale | 12 months |
| Sales records (including your name, address and what you bought) | 5 years after the 31 January tax return deadline for the year of the sale, as HMRC requires |
| Mailing list | Until you unsubscribe |
Your rights
You can ask me to:
- give you a copy of the information I hold about you
- correct anything that's wrong
- delete your information (unless I need to keep it for my sales records)
- stop using your information in a particular way
- take you off my mailing list (every email also has an unsubscribe link)
Just email me, and I'll respond within one month.
Complaints
If you're unhappy with how I've handled your personal information, please email me at ceramics@ivanagogova.com. I'll confirm I've received your complaint within 30 days, look into it, and let you know the outcome.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this notice
If I change how I use your information, I'll update this notice.
Last updated: October 2026